Yorkville University’s needs stimulated the interaction between Telogiks’ UC Cloud System and Mida’s eFramework UC App Suite.
Staff and advisors in larger universities usually have to manage high volumes of calls and provide appropriate information in a timely manner.
In the case of Yorkville University in Canada, they needed to efficiently manage high call volumes during the student registration seasons and measure the results through reports.
Yorkville University adopted a Telogiks solution. This involved the Nuvia Cloud UC platform and some specific services from the Mida eFramework UC App Suite.
The added services included Lite Call Center features such as:
- Attendant Console – simplifies operators’ work with its complete and comprehensive UI
- Queue Manager – enables management of multiple calls simultaneously and provides complete reports
The overall solution is cost effective; end users and supervisors can locally manage their dedicated options while the ICT department handle the core activities that are more relevant for ensuring the service remains operational.
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